Help



Contact Us


At Jester Jackpots, we are available 24/7 to take care of all of your needs. If you have any questions or comments about the site, please feel free to contact us anytime.

We also loving hearing about your thoughts and overall experience, so please stay in touch and send us feedback anytime.


Give Us a Call

Please don't hesitate to call us with any inquiries. We are available between 9AM to 1AM to assist you in any way we can.


Toll Free from the UK

Call: 0800-018-3901


If you are outside the UK

Call: + 44-203-794-2616


Send Us an Email

Send us an email, and we will reply – it's as easy as that!


Account Inquiries

Email us at support@Gameshelponline.com for questions regarding: Deposits, Deposit Bonuses, Withdrawals, Game Queries, Login Problems and Technical Issues


Promotional Inquiries

Email us at promotions@jesterjackpots.com for queries related to: Promotions, General, Coins, Chat Issues, Unsubscribing and Prizes.


Community Inquiries

Email us at community@jesterjackpots.com for queries related to: Invite a Friend Bonus, Chat Issues, Facebook Bonuses and Community Issues.


VIP Promotional Inquiries

If you are a VIP player, email us at vip@jesterjackpots.com with any questions.


Getting Started


Register

You need to be a registered player to take part in Jester Jackpots, so simply fill out the registration form and you will be on your way - it only takes a minute.

Click here to create an account.

Be sure to fill in your details correctly so we can notify you of your winnings, share our promotions and send you prizes. You must be 18 or older to register. We reserve the right to request proof of age from any potential player and to suspend their account until documentation is provided.


Do I have to deposit to join?

No deposit is required to join Jester Jackpots!

We may ask you to provide us with your credit card details as part of our security policy. However, no funds will be taken from your card upon registration. You can access our site for free and get a feel for our games, but if you wish to enjoy most of our games and bonuses, you will need to deposit later on.


Do I need to download software?

Absolutely not!

No software is required to enjoy our site.

Once you have opened an account, click any game icon to start enjoying our amazing games. Just make sure you have Flash Player 8.0 or above to be able to see the game software clearly.


Login

How do I login?

Once you have registered, go to the login box in the top of any page to enter your username and password.
To login now click here.


I forgot my login details

Click the "Forgot your details?" link; then enter your email address and we will send you a reset link to your email.

To retrieve your password now click here.


Security

Are my details safe?

Jester Jackpots is 100% committed to the security and privacy of our players' personal information. In order to ensure total security, the following measures are taken:
Jester Jackpots is powered by software belonging to BRIGEND Limited which is a wholly owned subsidiary of 888 Holdings Plc. and a sister company of Cassava Enterprises (Gibraltar) Limited ("Cassava"). Cassava is happy to provide you with online gaming services under its remote gaming license issued by the Government of Gibraltar Cassava.
All games on our site are fully audited and thoroughly tested to ensure fair play and honest payouts. We use the latest technologies to guarantee that the outcome of every number called in bingo and every outcome in all instant win games is statistically random. 


Games and Promotions

How can I find out about the latest games and promotions?

Jester Jackpots has a fabulous selection of slots and casino games, and offers some very generous jackpots.

Click here to find out more about our promotions and offer.


Games

Jester Jackpots has loads of Slots, Casino and Instant Games for you to choose from! Click here to see our games.


Progressive Slots

Progressive Slots means that the value of each jackpot increases every time you play. Just keep playing and you might hit the jackpot!


FAQ


Free Spins Vouchers


How do the Voucher Free Spins work?

Free Spins Voucher winnings will be credited in the form of bonus funds for a particular game. While playing with the voucher, winnings are calculated in points. When the voucher is depleted, your points will be converted into bonus money. The minimum win on any voucher is £1. In the event that a given promotion has a maximum winning capping as stated in T&Cs, the winning amount will be the amount stated.


What are the Wager Requirements?

The wager requirements for bonus winnings are calculated as follows: bonus x 70. Full terms and conditions apply.


How do I claim my Free Spins Voucher?

To claim your voucher, click on the "FREE SPINS" button, on the top right next to the "BANKING" button. You can claim your voucher on your mobile/tablet or PC or both. Vouchers that are only valid for mobile can only be used on mobile, and vouchers only valid on PC can only be used on your PC. For vouchers that can be claimed on more than one platform, the entire voucher must be claimed on a single platform. Vouchers that aren't claimed within the limits of the promotion's T&Cs will be made void and removed.


Please Note:

  • Free spins vouchers are typically credited to a players' account within 48 hours following the successful completion and/or winning of a competition, unless otherwise stated in the specific offer
  • In some cases, you may be informed that a voucher has been credited to your account; should you not find the "Free Gift" button, please contact Live Chat for assistance
  • Consult promotional T&Cs for extra information
  • If you are unsure whether you received a Free Spins Voucher or Free Spins Bonus Money, contact Live Chat.

Deposits

How do I deposit?

You need to be logged in to Jester Jackpots in order to make a deposit.
You can create an account here if you do not have one.

There are 2 different ways to make a deposit:

  • From the Page Header:
    1. There is a Banking button in the tool bar at the top of each page. Click the "Banking" button to open the Banking balloon and simply click the Cashier button.
    2. Once you have clicked, a new screen will open.
    3. Enter your details and click "Deposit."
  • From the 'My Account' Page:
    1. You can reach the 'My Account' Page from any page by clicking the Account in the header.
    2. There is a Banking button on the Account page; once you have clicked, a new screen will open.
    3. Enter your details and click "Deposit."

Is it safe?

All transactions are encrypted and safe; Jester Jackpots is powered by software belonging to Brigend Limited which is a wholly owned subsidiary of 888 Holdings Plc. and a sister company of Cassava Enterprises (Gibraltar) Limited ("Cassava").


How can I set deposit limits?

Setting deposit limits allows you to control your spending better. Go to "Banking window" either from the banking balloon or from your account page.

On the cashier window that opens you can choose the "Deposit Limits" option and simply set your deposit limit per day / week / month.


Bonuses

Which bonuses can I find in Jester Jackpots?

When you join the site, and make your first deposit, you get a MASSIVE Welcome Bonus.

You can read more about the Welcome Package here.


Withdrawals

When can I withdraw my money?

You can request to withdraw your prize money at any time.

Go to the cashier window from your account page or click on the "Cashier" button in the Banking balloon.

Check the amount you wish to withdraw is correct and press "withdraw." Your payment request will be processed after 48 hours.

Click here to find out more about our Withdrawal terms and conditions.


Coins

Jester Jackpots rewards its players with loyalty Coins, which can be converted into free Bonus funds!
1,000 coins = £1

Coins can be won a variety of ways, for example,  from special promotions, from our Chat Agents, and from activity on our Facebook page.
You're also rewarded with free coins for every £2 you wager.

There are 2 different ways to redeem Coins to Bonus Funds:

  • From the Page Header:
    1. There is a Redeem button in the banking balloon at the top of each page. Click the "Redeem" button to open the Redeem balloon.
    2. Enter the amount of coins you wish to convert, and click the button to redeem.
    3. The redeemed amount will automatically be added to your balance (can take up to 10 min).
  • From the 'My Account' Page:
    1. You can reach the 'My Account' Page from any page by clicking the Account in the header.
    2. Enter the amount of coins you wish to convert, and click the button to redeem.
    3. The redeemed amount will automatically be added to your balance (can take up to 10 min).

Forgotten Password

I forgot my Login details

Click the "Forgot your details?" link; then enter your email address and we will send you a reset link to your email.

To retrieve your password now click here.


Game Issues

I can't open the Cashier window

The Cashier window opens as a pop-up in a new window, so if you encounter problems viewing it, it might be because your computer is blocking pop-up windows.

Simply check that your internet browser is not blocking pop-ups:
Click 'Tools' in your browser, and then turn OFF the Pop-Up Blocker. Or click on the 'Pop-up Blocked' message on top of your screen and choose 'Always allow pop-ups from this site.'


What happens if I get disconnected from a game?

As soon as you start playing a game,  you're in it regardless of your connection status. The game outcome is generated at our servers and if your game turn has a winning outcome, then you will still win.

If you get disconnected for any reason, you can check your Transactions History in your My Account page to see if you have won.


Reversals

What is a Reversal?

It's a reversed withdrawal. During the first 48 hours after withdrawing funds you can reverse your withdrawal request. The requested amount will then be returned to your Jester Jackpots balance.


How do I make a Reversal?

Head to the Cashier (either from the header in the site, or from the My Account page) and click on "Reverse Withdrawal" in the Cashier Window.

Click 'Reverse' and select any uncompleted withdrawal request and hit "Submit".

This will automatically send your requested money back into your account so you can continue playing.


Help & Support

What do I do if I have a problem?

Please feel free to contact us with any questions, anytime. We will do our best to answer within 24 hours, 7 days a week.

You'll find how to contact us in the 'Contact Us' section of Help.


Bonus Codes

What are bonus codes?

Bonus Codes are special promo codes which will give you extra bonus money to add to your balance. These codes are normally sent via email, SMS, in an in-site-message, or posted on our Social fan pages.


How do I use the bonus codes?

Whenever you fund your account in the Cashier, you'll see a place for you to enter a bonus code.

Once you enter the code and complete your transaction, you'll get a bonus in accordance with the terms of the promotion.

Just Remember:

  • Copy the bonus code EXACTLY AS IT APPEARS. To avoid mistakes, you may want to copy and paste the code if possible.
  • Check if there's minimum deposit required to receive the bonus.
  • Check to ensure the expiry date of the bonus code. (Always make sure your bonus code is valid!)
  • We'll always tell you how many times the code can be used. If you use the code more than the number of times allowed, you won't be credited with an additional bonus.

Will I be notified when I become a VIP?

Yes! You will receive an email detailing all of Jester Jackpots' VIP benefits.


Email Issues

How can I make sure I'll receive emails from Jester Jackpots?

Add Jester Jackpots to your Safe Senders' list in order to receive all of our emails.


Fair Play

How do I know the games are fair?

To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure consistently random results.

Whether it's a roll of a dice, a hand of cards, or a spin of a wheel, a Random Number Generator (RNG) is utilized to ensure that the outcome is truly random.

The system has been rigorously tested by running millions of rounds and examining their results. The system is also thoroughly tested by Jester Jackpots.

To find out more about Jester Jackpots' Fair Play Policy, click here.